Warranty

Lifetime Warranty

Dewson Scissors Australia offers a lifetime warranty for the purchase of any pair of scissors bought on our website or through our authorised representatives.

Dewson Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions.

Our manufacturer has more than 30 years of manufacturing, designing and research of quality hairdressing scissors. They uses high-quality parts and all our scissors are guaranteed to be free of faulty workmanship for life. Dewson Scissors are handmade using the high-quality Japanese Stainless Steel, our scissors are designed to last. The colouring is also cover under manufacturing warranty.

1 Year Complimentary Drop Down

As the shears are expensive and it’s your assets. We know you want to protect your investment. All Dewson shears from our collection come with our 1-year complimentary drop protection. In the case you accidentally drop or damage your shears, we will repair or replace your shears with the same model (if available in the stock or with the equivalent value of scissors).

Lifetime Warranty Exclusion

Warranty for scissors bought on our store does not include re-sharpening and damage caused by dropping scissors or misuse as detailed below. Please be aware that damaging your scissor blade edges or the colouring by chipping, dropping, over tightening or having tension too loose or incorrect sharpening, maintenance, cleaning or care of your scissors with chemicals or by not following our care guidelines sharpening is not covered by warranty.

Return Policy

All faulty scissors under Lifetime Warranty have to be returned to Dewson Scissors Australia by express post for inspection, at 39/41 Lawrenson Cct Jacka, Canberra 2914. If found to be manufacturer fault they will be replaced at no charge to our customers. Note, Shipping and handling both ways must be covered by the customer and is not the responsibility of Dewson Scissors Australia.

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